Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction to ITIL foundation, Navigation and users, Helpful portals, releases, Customize Homepage, Define CSS properties, UI Properties, Change visibility of Homepage and banner, Tables, Form, Dictionary, Creating Application, module, Creating table, Personalizing form and table layout, Creating Section, Dictionary entries, Dictionary overrides, Reference qualifiers, Related lists, Update set’s Creation.
Did you know?
1. Use of service catalog, back end execution
2. Creating catalog item, record producer, order guide
3. Create RITM and catalog task
4. Attaching workflow to catalog items
5. Importing data in Service Now
6. Data sources, XML import, Transform maps,
7. Scheduled data import, Import sets, Transform scripts
8. Data load automation, User Administration
9. Users and Departments
10. Create Read, Write and Create ACL on table and field level
Prepare for Certification
Defining a Template, Define notification, Email logs, Introduction to SMTP and POP mail servers, Trigger email on event, Create SLA &Schedule, SLA Definitions, SLA Properties, Attach SLA to tasks, Create schedule and child schedule, Scheduled Jobs, Introduction to scheduled jobs, Scheduled Job log, Scheduled reports, Access Control List , Create Read, Write and Create ACL on table and field level, Debug ACLS, Write ACL Scripts, Concept of privileged system admin, Content Management (CMS), Creating site, page, Dynamic content block, Define Header, theme, style sheet, Creating UI page, UI macros, Introduction to Web service, Introduction to web services, SOAP Messages, Debugging, Personalize users, Debugging Business Rule, Debugging ACL, Background scripts