Service Now Certification Training

  • (25 REVIEWS )

Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction to ITIL foundation, Navigation and users, Helpful portals, releases, Customize Homepage, Define CSS properties, UI Properties, Change visibility of Homepage and banner, Tables, Form, Dictionary, Creating Application, module, Creating table, Personalizing form and table layout, Creating Section, Dictionary entries, Dictionary overrides, Reference qualifiers, Related lists, Update set’s Creation.

Description

Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction to ITIL foundation, Navigation and users, Helpful portals, releases, Customize Homepage, Define CSS properties, UI Properties, Change visibility of Homepage and banner, Tables, Form, Dictionary, Creating Application, module, Creating table, Personalizing form and table layout, Creating Section, Dictionary entries, Dictionary overrides, Reference qualifiers, Related lists, Update set’s Creation.

Did you know?

1. Use of service catalog, back end execution
2. Creating catalog item, record producer, order guide
3. Create RITM and catalog task
4. Attaching workflow to catalog items
5. Importing data in Service Now
6. Data sources, XML import, Transform maps,
7. Scheduled data import, Import sets, Transform scripts
8. Data load automation, User Administration
9. Users and Departments
10. Create Read, Write and Create ACL on table and field level

Prepare for Certification

Defining a Template, Define notification, Email logs, Introduction to SMTP and POP mail servers, Trigger email on event, Create SLA &Schedule, SLA Definitions, SLA Properties, Attach SLA to tasks, Create schedule and child schedule, Scheduled Jobs, Introduction to scheduled jobs, Scheduled Job log, Scheduled reports, Access Control List , Create Read, Write and Create ACL on table and field level, Debug ACLS, Write ACL Scripts, Concept of privileged system admin, Content Management (CMS), Creating site, page, Dynamic content block, Define Header, theme, style sheet, Creating UI page, UI macros, Introduction to Web service, Introduction to web services, SOAP Messages, Debugging, Personalize users, Debugging Business Rule, Debugging ACL, Background scripts

ServiceNow Overview and Introduction

Introduction of ServiceNow

What is ServiceNow?

Why and who can use ServiceNow

History of ServiceNow

Service Now Features

ServiceNow Objectives

ServiceNow Lifecycle

Architecture of ServiceNow

ServiceNow Market Trends

The concept of cloud computing in ServiceNow

Introduction to ITIL foundation

Agile Methodology

Navigation and users

Helpful portals, releases

Core Configuration of Service Now

ServiceNow User Interface

Forms and Lists

Plugin

User Administration

Configure User Accounts

Creation of groups

Assign roles to users and assign them to groups

Licensing

Creation of tables and forms

Create new tables, applications, and modules

Creation of import sets, transform maps

Introduction to Knowledge base and Service Catalog

Introduction to the knowledge base

Create catalog items, order guides, and record producers

Workflow Administration, SLAs, and Reports

Perform workflow activities and administration

Record Producer

Order Guide

Create and apply SLAs

Create and modify Reports

Core Application and Configuration

Working with Ui Policies and UI Actions

Create and modify UI Policies

Client Scripts

Business Rules

Script Includes

UI Actions

Create events and configure email notifications

Set up Access Control Rules

System Upgrades

Introduction to system upgrades

View upgrade history and status

Create and apply update sets

Retrieve and apply update sets

Best practices

Homepage administration

System Administration Best Practices

Create SLS & Schedule

SLA Definitions

SLA Properties

Attach SLA to tasks

Create schedule and child schedule

Scheduled Jobs

Introduction to scheduled jobs

Scheduled Job log

Scheduled reports

Access Control List

Create Read, Write and Create ACL on table and field level

Debug ACLS

Write ACL Scripts

The concept of privileged system admin

Content Managment System (CMS)

Creating site, page

Dynamic content block

Define Header, theme, style sheet

Creating UI page, UI macros

Contact Support team : +1 (315) 974-4457

Who are the trainers?

We have a strong team of professions who are experts in their fields. Our trainers are highly supportive and render a friendly working environment to the students positively stimulating their growth.

What if I miss a class?

We will share you the missed session from our recordings. We at Pennonsoft maintains a recorded copy of each live course you undergo.

How will I execute the practical?

Our Trainers will provide the student with the Server Access ensuring practical real-time experience and training with all the utilities required for the in-depth understanding of the course.

Is this live training or pre-recorded videos training?

We provide all the training sessions LIVE using either GoToMeeting or WebEx, thus promoting one-on-one trainer student Interaction.

What is the difference between live online and pre-recorded videos training?

Live training uncovers distinct benefits as they are mighty to reach your desired audience converting your prospects into customers in less time. Pre-recorded videos offer plenty of advantages for entrepreneurs to educate entertain and inspire your audience as long as you want.

Is the course material is accessible after completion of the course?

Yes. We provide the course materials available after course completion.

Is there any offer/discount I can avail?

There exist some discounts for weekend batches and group participantsf the joiners are more than 2.

Will I get the refund if I cancel my enrollment?

If you are enrolled in classes and have paid fees but want to cancel the registration for any reason, we will attain you in 48 hours will be processed within 30 days of a prior request.

What if I have queries after completion of the class?

You can contact our Pennonsoft support team, or you can send an email to info@pennonsoft.com for your queries.

Reviews
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Lorem Ipsum is simply dummy text of the printing

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make.

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Lorem Ipsum is simply dummy text of the printing

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make.

Lorem Ipsum
Lorem Ipsum is simply dummy text of the printing

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make.

Lorem Ipsum
Lorem Ipsum is simply dummy text of the printing

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make.